Dynamics 365 is strongest where it sets guardrails around AI training, with clearer training limits.
Dynamics 365 is a Microsoft product, reviewed for CRM, sales, service, customer records, analytics, and AI features, sharing, tracking, retention, and controls.
75
Good
75
Good
Dynamics 365 pairs heavy tracking with clearer limits on model training.
Dynamics 365 is strongest where it sets guardrails around AI training, with clearer training limits.
Dynamics 365 is weakest on ads and tracking because cookie-based tracking remains part of the product or marketing site.
85
Good
Microsoft says Microsoft 365 Copilot prompts, responses, and Microsoft Graph data are not used to train foundation LLMs.
Optional feedback may be used to improve Microsoft 365 Copilot, though Microsoft says it is not used to train foundation LLMs.
75
Good
Microsoft says Copilot keeps data within Microsoft 365 service boundaries and applies existing organization controls.
Microsoft 365 Copilot can access emails, documents, chats, meetings, contacts, and Graph connector data the user is permitted to view.
45
Weak
Microsoft processes account, device, diagnostic, usage, cookie, and product interaction data.
Users or admins can manage diagnostics, sharing, access, privacy dashboard data, and tenant settings.
70
Mixed
Retention depends on account type, tenant policy, legal holds, backups, diagnostics, and service logs.
Microsoft supports deletion, privacy dashboard controls, retention policies, and compliance settings depending on product.
85
Good
Users or admins can manage access, sharing, diagnostics, retention, exports, and privacy settings.
Work/school accounts often depend on organization administrators.
Privacy Privacy Page
Open: privacy.microsoft.comLatest Finding
Open: learn.microsoft.com1. AI Use
Microsoft says Microsoft 365 Copilot prompts, responses, and Microsoft Graph data are not used to train foundation LLMs.
2. AI Use
Optional feedback may be used to improve Microsoft 365 Copilot, though Microsoft says it is not used to train foundation LLMs.
Founded
Apr 1975
Founder
Bill Gates and Paul Allen
Parent Company
Microsoft
Lifecycle
Active
Category
CRM & Customer Support
CEO
Satya Nadella
Security Team
Security Team
Date Added
06-10-2026