Pipedrive is a CRM platform, reviewed for customer-contact data, AI/service improvement, sharing, tracking, retention, and admin controls.
60
Mixed
60
Mixed
Pipedrive is manageable from an admin side, but CRM syncing, AI helpers, and marketing tracking still create a wider privacy footprint.
Pipedrive is strongest where account owners can control user roles, exports, integrations, and privacy-request handling without much friction.
Its weakest area is the tracking layer around cookies, sync tools, and product analytics tied to contact, pipeline, and activity data.
60
Mixed
Pipedrive still uses service data to maintain, improve, and develop features, including automation and intelligence-oriented workflows.
CRM records can include customer identities, communications, and deal context that become highly sensitive once used in broader feature processing.
65
Mixed
45
Weak
60
Mixed
75
Good
Pipedrive Privacy Page
Open: pipedrive.com1. AI Use
Pipedrive still uses service data to maintain, improve, and develop features, including automation and intelligence-oriented workflows.
2. CRM Records
CRM records can include customer identities, communications, and deal context that become highly sensitive once used in broader feature processing.
3. Controls
Pipedrive clearly distinguishes controller and processor roles instead of obscuring how business customer data is handled.
4. AI Use
The service is a managed business CRM rather than a consumer AI product built around public data collection.
5. Controls
Workspace configuration and admin access controls can narrow how much sensitive CRM data enters optional features.
Founded
Unknown
Founder
Unknown
Parent Company
Pipedrive
Lifecycle
Active
Category
CRM & Customer Support
CEO
Unknown
Security Team
In house
Date Added
05-18-2026
Once you delete a chat, you cannot recover it. Deleting a chat removes it both from your visible chat history and the system after the retention window.
Pipedrive clearly distinguishes controller and processor roles instead of obscuring how business customer data is handled.
The service is a managed business CRM rather than a consumer AI product built around public data collection.
Workspace configuration and admin access controls can narrow how much sensitive CRM data enters optional features.
65
Mixed
Customer data can still be shared with affiliates, vendors, subprocessors, connected services, and legal recipients.
CRM records often move through integrations and shared workflows that expand who can access contact and sales information.
Pipedrive documents customer rights and processor-style handling instead of collapsing everything into generic consumer sharing language.
Admins can choose connected apps and integrations rather than accepting every sharing path by default.
Business-customer administration gives organizations meaningful control over who can see deal and contact information.
45
Weak
The service and website still rely on cookies, analytics, and marketing-related processing.
Partner integrations and website marketing behavior widen the telemetry surface beyond just CRM records.
The product is a paid business tool rather than a consumer ad feed.
Pipedrive documents rights and preferences instead of leaving tracking totally opaque.
Admins and users can manage some account and cookie-related settings.
60
Mixed
Retention still depends on service needs, account state, legal obligations, and backup or log behavior.
Shared records and connected apps can preserve customer information in several systems even after one copy is removed.
Pipedrive documents privacy rights and request paths for access and deletion.
Customer administrators can manage user access and records inside the workspace.
Business-customer configuration gives organizations a real say in what CRM data stays active.
75
Good
Admins can control users, visibility, pipelines, permissions, and integrations.
The privacy notice documents rights requests and user-facing privacy channels.
Optional integrations and connected features can be reviewed and limited by the customer organization.
Privacy still depends heavily on how each customer structures sharing, permissions, and third-party connections.
Once deal and contact data is shared across connected sales tools, an individual user has less direct control over every copy.
