Zoho CRM is a customer relationship management tool, reviewed for Zoho privacy commitments, CRM data controls, sharing, tracking, retention, and rights.
80
Good
80
Good
Zoho CRM gives businesses strong control, but integrations, Zia features, and web tracking still decide how wide the real data surface.
Zoho CRM is strongest where admins can control exports, roles, deletion workflows, and customer-data handling from one account surface.
Its weakest area is the surrounding tracking and AI layer, especially when Zia and third-party integrations touch broad CRM records.
75
Good
Zoho states a long-running pledge not to sell user data, misuse it, or show ads even in free products.
CRM AI features such as Zia and connected integrations still require organization-specific data-flow review.
85
Good
85
Good
75
Good
85
Good
Zoho Privacy Page
Open: zoho.com1. No Sale
Zoho states a long-running pledge not to sell user data, misuse it, or show ads even in free products.
2. AI Use
CRM AI features such as Zia and connected integrations still require organization-specific data-flow review.
Founded
Unknown
Founder
Unknown
Parent Company
Zoho CRM
Lifecycle
Active
Category
CRM & Customer Support
CEO
Unknown
Security Team
In house
Date Added
04-22-2026
Once you delete a chat, you cannot recover it. Deleting a chat removes it both from your visible chat history and the system after the retention window.
85
Good
Zoho says it never sells data to third parties and points users to its privacy policy.
CRM records can be exposed through integrations, imported data, users, apps, and legal obligations.
85
Good
Zoho says it does not make money from advertising revenue and uses first-party approaches.
CRM usage, logs, mobile analytics, and connected products still process operational data.
75
Good
Zoho product privacy materials describe account data deletion from active databases and backups on documented timelines.
Retention can vary by product, entity, legal need, and customer configuration.
85
Good
Admins can manage CRM roles, data privacy settings, exports, integrations, and user access.
Contact privacy depends on CRM admin configuration and connected Zoho/third-party apps.
