Strongest: AI Training
75/100
Zoho CRM is strongest where admins can control exports, roles, deletion workflows, and customer-data handling from one account surface.
Zoho CRM is a customer relationship management tool, reviewed for Zoho privacy commitments, CRM data controls, sharing, tracking, retention, and rights.
65
Mixed
65
Mixed
Zoho CRM gives businesses strong control, but integrations, Zia features, and web tracking still decide how wide the real data surface.
Zoho CRM is strongest where admins can control exports, roles, deletion workflows, and customer-data handling from one account surface.
Its weakest area is the surrounding tracking and AI layer, especially when Zia and third-party integrations touch broad CRM records.
75
Good
Zoho states a long-running pledge not to sell user data, misuse it, or show ads even in free products.
CRM AI features such as Zia and connected integrations still require organization-specific data-flow review.
60
Mixed
CRM records can be exposed through integrations, imported data, users, apps, and legal obligations.
Zoho says it never sells data to third parties and points users to its privacy policy.
45
Weak
CRM usage, logs, mobile analytics, and connected products still process operational data.
Zoho says it does not make money from advertising revenue and uses first-party approaches.
75
Good
Zoho product privacy materials describe account data deletion from active databases and backups on documented timelines.
Retention can vary by product, entity, legal need, and customer configuration.
70
Mixed
Contact privacy depends on CRM admin configuration and connected Zoho/third-party apps.
Admins can manage CRM roles, data privacy settings, exports, integrations, and user access.
Zoho Privacy Page
Open: zoho.comLegal Privacy Page
Open: legal.hubspot.com1. No Sale
Zoho states a long-running pledge not to sell user data, misuse it, or show ads even in free products.
2. AI Use
CRM AI features such as Zia and connected integrations still require organization-specific data-flow review.
Founded
Jan 1996
Founder
Sridhar Vembu and Tony Thomas
Parent Company
Zoho
Lifecycle
Active
Category
CRM & Customer Support
CEO
Sridhar Vembu
Security Team
In house
Date Added
06-10-2026
