Freshdesk is a customer support platform from Freshworks, reviewed for ticket data, sharing, tracking, retention, and admin controls.
65
Mixed
65
Mixed
Freshdesk combines broad tracking with unusually strong privacy controls.
Freshdesk gives users more direct privacy control than its other categories, especially around data export and clear admin controls.
Freshdesk is weakest on ads and tracking because behavioral signals can still travel through analytics or partner tools.
65
Mixed
The reviewed source does not provide a simple universal no-AI-training promise for all ticket and customer data.
Freshworks publishes privacy notice coverage for its services and support data processing.
70
Mixed
50
Weak
65
Mixed
75
Good
Freshworks Privacy Page
Open: freshworks.com1. AI Use
The reviewed source does not provide a simple universal no-AI-training promise for all ticket and customer data.
2. Vendors
Freshworks publishes privacy notice coverage for its services and support data processing.
Founded
Unknown
Founder
Unknown
Parent Company
Freshdesk
Lifecycle
Active
Category
CRM & Customer Support
CEO
Unknown
Security Team
In house
Date Added
04-22-2026
Once you delete a chat, you cannot recover it. Deleting a chat removes it both from your visible chat history and the system after the retention window.
70
Mixed
Ticket data can flow through apps, agents, subprocessors, integrations, analytics, and legal requests.
Freshworks documents service-provider and subprocessor handling for customer service data.
50
Weak
Freshworks websites and services use analytics, marketing, and usage-tracking technologies.
Admins can configure agent access, fields, apps, and support workflows.
65
Mixed
Retention depends on account settings, contract, ticket lifecycle, backups, and legal needs.
Privacy rights and customer-account controls are documented.
75
Good
Admins can manage roles, fields, app access, exports, and customer data workflows.
End customers often rely on the support organization to honor access or deletion requests.
