Strongest: User Control
70/100
Freshdesk gives users more direct privacy control than its other categories, especially around data export and clear admin controls.
Freshdesk is a customer support platform from Freshworks, reviewed for ticket data, sharing, tracking, retention, and admin controls.
60
Mixed
60
Mixed
Freshdesk combines broad tracking with unusually strong privacy controls.
Freshdesk gives users more direct privacy control than its other categories, especially around data export and clear admin controls.
Freshdesk is weakest on ads and tracking because behavioral signals can still travel through analytics or partner tools.
65
Mixed
The reviewed source does not provide a simple universal no-AI-training promise for all ticket and customer data.
Freshworks publishes privacy notice coverage for its services and support data processing.
60
Mixed
Ticket data can flow through apps, agents, subprocessors, integrations, analytics, and legal requests.
Freshworks documents service-provider and subprocessor handling for customer service data.
45
Weak
Freshworks websites and services use analytics, marketing, and usage-tracking technologies.
Admins can configure agent access, fields, apps, and support workflows.
65
Mixed
Retention depends on account settings, contract, ticket lifecycle, backups, and legal needs.
Privacy rights and customer-account controls are documented.
70
Mixed
End customers often rely on the support organization to honor access or deletion requests.
Admins can manage roles, fields, app access, exports, and customer data workflows.
Freshworks Privacy Page
Open: freshworks.comLegal Privacy Page
Open: legal.hubspot.com1. AI Use
The reviewed source does not provide a simple universal no-AI-training promise for all ticket and customer data.
2. Vendors
Freshworks publishes privacy notice coverage for its services and support data processing.
Founded
Jan 2010
Founder
Girish Mathrubootham and Shan Krishnasamy
Parent Company
Freshworks
Lifecycle
Active
Category
CRM & Customer Support
CEO
Dennis Woodside
Security Team
In house
Date Added
06-10-2026
