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Klaviyo logo

Klaviyo

Marketing & EmailLast updated: 2026-06-10

Klaviyo is a marketing automation platform, reviewed for customer data, AI processing, advertising sharing, tracking, retention, and controls.

ScoreLatest FindingScore BreakdownSource & EvidenceCompanyAlternatives
ScoreLatest FindingScore BreakdownSource & EvidenceCompanyAlternatives

60

Mixed

Weak
Mixed
Weak
Mixed
Mixed

Overall Score

60

Mixed

AI Training:55
Weak
Data Sharing:60
Mixed
Ads & Tracking:45
Weak
Data Retention:60
Mixed
User Control:70
Mixed

Overall Score

60

Mixed

AI Training:55
Weak
Data Sharing:60
Mixed
Ads & Tracking:45
Weak
Data Retention:60
Mixed
User Control:70
Mixed

Latest Policy Findings: 2026-06-10

Klaviyo is built for customer profiling, so even with solid controls, tracking and ad-linked data are central to the product.

Strongest: User Control
70/100

Klaviyo is strongest where businesses can manage consent, deletion, exports, and customer-rights workflows directly from the account.

Weakest: Ads & Tracking
45/100

Its weakest area is the core tracking model: browsing, purchase, SMS, and ad-linked signals are all designed to personalize outreach and targeting.

Recommended Action:

Score Breakdown:

AI Training

55

Weak

55

Weak

Klaviyo says some analytics data is processed using generative AI and machine-learning technologies.

-25Source [1]

Behavioral marketing data is a core input to the platform, so product-improvement and analysis uses remain broad.

-20Source [2]

Klaviyo distinguishes controller processing from customer data it handles on behalf of customers.

+20Source [3]

The company documents privacy rights and processing categories instead of obscuring AI-related use in product copy.

+20Source [4]

Customers can decide whether to funnel large amounts of behavioral and messaging data into the platform.

+15Source [5]

Data Sharing

60

Mixed

60

Mixed

Klaviyo discloses sale or sharing of certain categories for business and marketing partners, ad networks, analytics providers, and social networks.

-25Source [6]

The platform's cross-channel marketing model naturally expands how many outside systems can receive user-level data.

-15Source [7]

Klaviyo documents processor roles, privacy rights, and the categories of data it handles.

+25Source [8]

Customers can decide which ecommerce, CRM, messaging, or analytics systems to connect.

+20Source [9]

Opt-out and privacy-rights paths exist for affected users where applicable.

+15Source [10]

Ads & Tracking

45

Weak

45

Weak

Klaviyo collects analytics, digital behavioral data, and web interaction data for marketing and service purposes.

-30Source [11]

Sale/share disclosures and ad-network relationships keep the tracking posture far below a privacy-first analytics tool.

-25Source [12]

Users can exercise opt-out and privacy rights where applicable.

+15Source [13]

Customers can choose consent settings and message-channel rules rather than having a fixed one-size-fits-all tracking setup.

+15Source [14]

The privacy materials clearly acknowledge digital behavioral data and web interaction data.

+15Source [15]

Data Retention

60

Mixed

60

Mixed

Retention periods are determined by processing purposes, customer instructions, and legal needs rather than one universal timeline.

-25Source [16]

Marketing logs, audience data, and compliance records can persist longer than end users expect.

-15Source [17]

Privacy rights include access, deletion, correction, and portability routes.

+20Source [18]

Customer instructions play a role in how some platform data is retained.

+20Source [19]

Consent and suppression choices can reduce how much future marketing data accumulates.

+20Source [20]

User Control

70

Mixed

70

Mixed

End-user privacy still depends on each Klaviyo customer's tracking and consent implementation.

-20Source [21]

The platform's ad-tech and partner-sharing model means controls are meaningful but not exhaustive.

-10Source [22]

Customers can manage account details, contacts, campaign settings, SMS consent, and suppression.

+20Source [23]

Opt-out and privacy-rights mechanisms are documented for affected users.

+20Source [24]

Customers can choose which systems and behavioral data flows feed the platform.

+15Source [25]

Suppression and consent tooling can materially reduce unwanted messaging and future data use.

+15Source [26]

Source & Evidence Links:

Sources:

Legal Privacy Policy

Open: klaviyo.com

Legal Privacy Page

Open: legal.hubspot.com

Evidence:

1. Tracking

Klaviyo says some analytics data is processed using generative AI and machine-learning technologies.

Open: klaviyo.com

2. AI Use

Behavioral marketing data is a core input to the platform, so product-improvement and analysis uses remain broad.

Open: klaviyo.com

3. Controls

Klaviyo distinguishes controller processing from customer data it handles on behalf of customers.

Open: klaviyo.com

4. AI Use

The company documents privacy rights and processing categories instead of obscuring AI-related use in product copy.

Open: klaviyo.com

5. Customers Can

Customers can decide whether to funnel large amounts of behavioral and messaging data into the platform.

Open: klaviyo.com

Company Details:

Founded

Jan 2012

Founder

Andrew Bialecki and Ed Hallen

Parent Company

Klaviyo

Lifecycle

Active

Category

Marketing & Email

CEO

Andrew Bialecki

Security Team

In house

Date Added

06-10-2026

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60

Mixed

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Constant Contact

Email Marketing

60

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60

Mixed

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65

Mixed

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60

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60

Mixed