Smartsheet is a work management platform, reviewed for customer content roles, sharing, tracking, retention, and privacy controls.
70
Mixed
70
Mixed
Smartsheet is admin-friendly, but forms, sheets, and connected apps can still move project data far beyond the main workspace.
Smartsheet is strongest where users get strong exports, rights handling, and account controls for structured work data.
Its weakest area is data sharing, because forms, integrations, Bridge, and Brandfolder can all widen who sees the same underlying information.
70
Mixed
The reviewed notice does not provide a simple product-wide no-AI-training promise for every workflow data type.
Smartsheet separates general personal data notices from Offerings and Customer Content contexts.
75
Good
55
Weak
70
Mixed
80
Good
Legal Privacy Policy
Open: smartsheet.com1. AI Use
The reviewed notice does not provide a simple product-wide no-AI-training promise for every workflow data type.
2. Smartsheet Separates
Smartsheet separates general personal data notices from Offerings and Customer Content contexts.
Founded
Unknown
Founder
Unknown
Parent Company
Smartsheet
Lifecycle
Active
Category
Productivity & Collaboration
CEO
Unknown
Security Team
In house
Date Added
04-22-2026
Once you delete a chat, you cannot recover it. Deleting a chat removes it both from your visible chat history and the system after the retention window.
75
Good
Smartsheet documents privacy notices, subprocessors, rights, and customer-controlled content boundaries.
Customer content can be exposed through collaborators, integrations, forms, apps, and organization configuration.
55
Weak
Smartsheet uses cookies, pixels, custom audiences, and analytics on marketing and service surfaces.
Users can manage marketing choices and privacy rights.
70
Mixed
Retention varies by notice, agreement, customer content, tax, accounting, legal, and dispute needs.
Smartsheet states it generally does not keep personal data longer than seven years after last communication unless needed.
80
Good
Admins and users can manage sharing, app access, exports, and privacy rights.
End-user privacy depends heavily on sheet/workspace owner configuration.
